Unable to Load Projects

Resolved·Degraded performance

This incident has been resolved. Projects are now loading as expected.

Fri, Apr 17, 2026, 05:59 PM

(2 weeks ago)

Affected components

Apr 17, 2026, 03:34 PM

05:59 PM

Updates

Resolved

This incident has been resolved. Projects are now loading as expected.

Fri, Apr 17, 2026, 05:59 PM

Monitoring

We have deployed a fix for this issue and are actively monitoring its impact.

Fri, Apr 17, 2026, 04:56 PM(1 hour earlier)

Identified

We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review.

Fri, Apr 17, 2026, 04:12 PM(44 minutes earlier)

Investigating

A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects.

Fri, Apr 17, 2026, 03:34 PM(37 minutes earlier)